Welcome to Biora, the AI-supported assistant from BioGreen GmbH. Before you use Biora, we ask you to read the following legal notice carefully. By using Biora you agree to these terms and conditions.

1. What is Biora?

Biora is an AI-powered chatbot operated by BioGreen GmbH and available on the website biogreen.world. Biora was developed to help users with questions about our BioGreen products, orders, deliveries and general product information.

Biora is based on artificial intelligence (AI) and machine learning technologies. The answers are generated automatically and do not represent personal advice from a human employee.

2. Disclaimer

2.1 No guarantee for accuracy

Although we strive to ensure that the information provided by Biora is accurate and up-to-date, BioGreen GmbH assumes no liability for the completeness, correctness or up-to-dateness of the content. AI systems can make mistakes, misinterpret information or provide outdated information.

2.2 No substitute for specialist advice

The information provided by Biora is for general information purposes only and in no way replaces qualified professional, legal, medical or nutritional advice. Especially with:

• health or nutrition-related questions

• legal or tax matters

• medical decisions or diagnoses

• allergic reactions or intolerances

We expressly recommend that you consult a qualified specialist.

2.3 Limitation of Liability

BioGreen GmbH is not liable for damages resulting from the use or inability to use the information provided by Biora, unless these are due to intent or gross negligence on the part of BioGreen. This applies in particular to direct, indirect, incidental or consequential damages.

3. Data protection & GDPR

The use of Biora is in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). The following principles apply:

• Your conversation input will be processed to respond to inquiries.

• Conversations can be used anonymously to improve the quality of the system.

• No personal data will be passed on to third parties without your consent.

• You have the right to information, correction, deletion and objection at any time in accordance with GDPR Articles 15-21.

Complete information on data processing can be found in our data protection declaration at biogreen.world/datenschutz.

4. EU AI Act – Obligation to be transparent

In accordance with the EU AI Act (Regulation (EU) 2024/1689), which will gradually come into force in 2024, we are obliged to inform you that you are interacting with an AI system. Biora is an AI-powered assistant – not a human.

BioGreen GmbH is committed to the transparent and responsible use of AI technologies in accordance with European AI regulation.

5. Restrictions on Use

The use of Biora is only permitted for lawful purposes. The following uses are expressly prohibited:

• Abuse the system for any illegal, fraudulent or harmful purpose

• Attempt to manipulate or deceive the AI system

• Automated bulk queries without explicit permission

• Redistribution or commercial use of the generated content without consent

6. Availability

BioGreen GmbH endeavors to ensure the continuous availability of Biora, but does not guarantee uninterrupted accessibility. Maintenance work, technical disruptions or external factors may temporarily limit availability.

7. Changes to this Notice

BioGreen GmbH reserves the right to update or change this legal notice at any time. The current version is available on this page. We recommend visiting this page regularly.

8. Contact

If you have any questions, comments or concerns about the use of Biora or this legal notice, please contact:

BioGreen GmbH

Marburger Str. 1b, 35649 Bischoffen-Oberweidbach

Telephone: +49644493120

Email: info@biogreen.de

Website: www.biogreen.world

As of: May 2026 | BioGreen GmbH – All rights reserved.

This page also serves as a legal notice in accordance with the EU AI Act and the GDPR transparency obligation.